Preview and planned data practices
This page describes the planned calling service. The website preview does not establish that calls, verification, payments, recording, or moderation are operational. The operator, contact details, retention settings, and final privacy notice must be confirmed before launch.
Who handles your data
The proposed operator is {{COMPANY_NAME}}, at {{REG_ADDRESS}}. Privacy contact: {{CONTACT_EMAIL}}. Grievance contact: {{GRIEVANCE_EMAIL}}. These placeholders are not working contact details.
Information needed for the planned service
- Account and phone-verification details to identify users and connect calls; age and disclaimer acceptance timestamps.
- Host verification details, explained on the host verification page. We do not store the full Aadhaar number: it is used only to request the OTP, and we keep only the last 4 digits. Aadhaar details come from UIDAI by OTP, or from DigiLocker (Government of India) if OTP doesn't work, through Sandbox.co.in.
- Call participants, connection and end times, outcome, rate and billing for service delivery, settlement, and safety review. Call audio is not recorded or stored.
- Payment and wallet entries, host earnings, reports, host blocks and private caller tags, AI safety flags, and complaint review records.
- Service WhatsApp messages and replies used for call summaries, blocking, reporting, and caller tags.
No recording, live AI safety, and number masking
Calls are not recorded and call audio is not stored. No human listens to live calls. AI follows each live call to detect harassment, abuse and scams by intent, ends violating calls and creates a safety flag; flags are reviewed before a strike is confirmed, and AI flags do not themselves impose a ban. See recording and AI safety.
Calls are designed to show a service number instead of the other participant's phone number. Masking does not hide numbers from the service or its telephony provider. Do not share personal contact details during a call.
Providers and access
The planned providers include Clerk for login, Sandbox.co.in as our licensed verification partner (it requests the Aadhaar OTP and fetches Aadhaar details from UIDAI, or from DigiLocker as a fallback) for host verification, Vobiz for telephony, a WhatsApp Business messaging provider, and payment providers for UPI top-ups. The AI safety provider processes live call audio in real time only, without storing it. Their final selection, access controls, and data handling must be confirmed before launch. Access to call records and safety flags is restricted to authorised service and safety functions.
Retention and requests
No call audio is retained, because none is recorded. We keep call records (time, length, price, how the call ended) for 1 year, in line with the DPDP Rules 2025, which ask us to keep records for at least one year. Final retention periods, financial-record requirements, and any preservation for disputes or lawful requests must be disclosed before launch.
The planned process will let you request access, correction, deletion, or a review after identity verification. The deletion page explains the intended process and its current limits. This service is intended only for adults aged 18 or older.
Data protection law we follow
Hello Fraands follows India's Digital Personal Data Protection (DPDP) Act, 2023 and the DPDP Rules, 2025. We never sell your data and never use it for advertising.
What we collect from callers
- Your WhatsApp number, checked with a one-time code.
- The phone number you receive calls on. It can be the same number.
- Wallet top-ups made by UPI.
- Call records: time, length, price and how the call ended. We do not record calls.
Hosts never see your phone number. If you want to become a host, you go through the full host checks on the host verification page.
What we collect from hosts
Hosts are checked with a WhatsApp code, your Aadhaar with an OTP sent to the mobile linked to it, or through DigiLocker if OTP doesn't work (via our licensed verification partner, Sandbox.co.in), a 10-second selfie video, and a UPI and bank account name check. The Aadhaar number is used only to request the OTP and is not stored; we keep only the last 4 digits. Read the full details on the host verification page.
Avatars and AI content
To protect host privacy, each host chooses an avatar. The photos and voice clip on a host profile are AI-generated from that avatar and are labelled as AI. The person you talk to is a real, verified host.
How long we keep data
We keep host verification data while the person is a host and for 1 year after, unless another law requires longer. Call details are kept as described in the retention section below. Call audio is never kept, because calls are not recorded.
Your rights
You can see your data, correct it, delete it, withdraw your consent, and nominate someone to act for you. Use the deletion page or write to our Grievance Officer. We reply within the time the law allows, which is 90 days at most.
Data breaches
If a data breach affects you, we will tell you and the Data Protection Board of India, as the law requires.
Grievance Officer
To complain about how we handle your data, contact our Grievance Officer. If you are not satisfied, you can approach the Data Protection Board of India.