No refunds for calls
Hello Fraands does not offer refunds for connected calls. You choose the host, you see their per-minute price before you call, and you can hang up at any second, so you are only charged for the connected time you chose to stay on the call.
We are not responsible for how a call went
Hello Fraands connects you with an independent host. We are not responsible for your experience with a particular host, so we cannot refund a call because the conversation was not what you hoped for. Rate the host, try someone else, and report the host if they broke a rule.
No connection means no charge
Billing starts only when both people are connected. Ringing, a host declining, a timeout before connection or a call that fails to connect costs nothing. Calls are billed per started minute of connected time — for example, 61 connected seconds is two minutes — including when either person hangs up, presses # or the call is ended by a safety action.
Billing errors are corrected
If you are charged for a call that never connected, or charged twice for the same call, that is a billing error, not a refund request. Report it with the call ID, date and time and it will be checked against the call records and the wrong amount put back in your wallet.
Your unused balance is always yours
Any amount in your wallet can be transferred back to your own UPI ID from your dashboard at any time. This includes accounts that have been banned: a banned account cannot make calls, but can still sign in to the dashboard and withdraw the remaining balance.
Information for a billing query
Provide the call ID, date and time, amount, transaction reference and a short explanation, and keep your receipt. Never send an OTP, UPI PIN, Aadhaar number or full card details — we will never ask for them. See the grievance page for how to raise a complaint, and the help centre for simple guides on the no-refund rule and billing mistakes.