Preview status
These are proposed terms for the planned Hello Fraands calling service. The current website is a preview; a profile or button does not establish that calling, payments, or safety controls are available. Final operator details and reviewed terms must be published before paid use.
Operator and eligibility
Proposed operator: {{COMPANY_NAME}}, CIN {{CIN}}, at {{REG_ADDRESS}}. Contact: {{CONTACT_EMAIL}}. These details remain placeholders.
The service is intended for adults aged 18 or older in India using their own verified phone number. Hosts require identity verification. The planned women-only lane requires verified eligibility for both host and caller, including women and trans women; its hosts are not listed in the general lane. Keep OTPs private and use accurate account information.
Conversation and call acceptance
The proposed purchase is time talking with a host at the rate shown before the call. This is not a dating, professional advice, therapy, or emergency service. Hosts must not present a conversation as medical, legal, or financial advice.
The planned flow checks eligibility, host availability, blocks, account restrictions, and at least two minutes of wallet balance at the host's rate. The host receives a private caller introduction and may accept or decline before the caller is dialled. A decline, timeout, or failed connection is not billable.
Billing, recording, and conduct
Launch billing is planned per started minute after both parties connect. Read the wallet terms and refund policy. Calls are not recorded and no human listens to live calls; AI follows the conversation live and can end a call that breaks the rules. See recording and AI safety.
Follow the community guidelines: no sexual or abusive talk, solicitation of contact details, or selling. Planned host controls include ending the call with * and ending, blocking, and raising a strike record with #.
Wellbeing and the nature of the service
The service only connects calls between adults. Hosts are independent individuals, not employees, counsellors or mental-health professionals, and a conversation is not a relationship, therapy or crisis service. You remain responsible for your own decisions and wellbeing. If you are in crisis, call Tele-MANAS 14416 or 112.
To protect callers and hosts, the platform may apply healthy-use limits: a daily time limit with the same host, a cooling-off gap between calls to that host, a daily spending limit, and an extra check before large top-ups. The platform may also limit or end contact between a caller and a host for wellbeing reasons. A limited caller sees only that the host is not available; it is not a decision of the host. Limit amounts will be published before calling launches. See use it in a healthy way.
Your acknowledgement
Before first use, callers are asked to confirm: “I understand this is friendly conversation, not counselling, therapy or a relationship service. Hosts are independent people and are not mental-health professionals. If I am in crisis I will call Tele-MANAS 14416 or 112. I am 18 or older.” Before each call, both people hear a short notice: “This is a friendly chat, not counselling. In crisis, dial 14416.”
Restrictions and review
The design distinguishes pending reports from confirmed strikes. Three confirmed strikes lead to a ban; AI does not ban on its own. Blocks by three distinct hosts trigger a freeze pending review, and two #-ended calls within 24 hours trigger a 24-hour suspension. A mention of self-harm is routed for welfare review, never a strike by itself.
A block or safety cut still bills connected time under the started-minute rule. Calls are not refundable. Wallet balance is never forfeited: a banned account cannot make calls, but can still sign in and withdraw its remaining balance to UPI. You may request review of an incorrect restriction through the planned grievance process.
Limits and final terms
No particular conversation outcome, uninterrupted connection, or prevention of every harmful interaction is promised. Final terms must identify the operator, effective date, applicable legal requirements, complaint routes, and account-closure arrangements. Nothing on this preview is intended to remove rights that cannot lawfully be excluded.