My call has a problem. What do I do?

Most calls go well. If yours did not, check the points below. Most problems are easy to fix.

My phone did not ring

Check these things one by one:

1. Is your number right? Check it in your account. A wrong digit means no ring.
2. Is your network working? Look at your signal bars. Try a different spot.
3. Is DND on? Do Not Disturb can stop calls.
4. Do you use a spam-blocker app? Some apps block unknown numbers. Our call comes from a platform number, so it may look unknown. Allow unknown numbers for a while, or add the number to your contacts.
5. Is your phone on silent or flight mode?

If the host said yes but your phone did not ring, you pay ₹0. Nothing is charged until both of you are connected.

My call dropped

Calls can drop if the network is weak. Charging stops at the moment of disconnect. You pay only for the minutes you were connected.

Then call again. You need at least 2 minutes of balance to start. See How much does a call cost?.

The voice is bad

• Move to a place with better signal.
• Go to a quieter place.
• Check that your phone’s speaker or mic is not blocked.
• Try hanging up and calling again.

If it stays bad, try another host and tell us the call ID.

The host declined

If the host pressed 2, or did not answer in 10 seconds, you pay ₹0. Hosts can decline any call. It is not about you. They may be busy. Try another host, or tap Notify me on a favourite. See Favourites and calling again.

Charged by mistake?

If you were charged for a call that never connected, or charged twice, send us the details. The wrong amount is put back in your wallet. See refund policy.

Contact support

Write to support (@) hellofraands.com. Please include:

• the call ID,
• the date and time,
• what went wrong, and the amount if it is about money.

Never send your OTP, UPI PIN, Aadhaar number or card details. We will never ask for them.

You can also check the FAQs. If a person broke a rule, use report form.