How does Hello Fraands keep my phone number private?

When you talk to someone on Hello Fraands, they never get your real phone number. This is called masking. Masking means we hide your number behind another number.

How masking works

We are like a switch in the middle. You do not call the other person directly. The call goes through us.

1. The caller picks an online host and taps call.
2. The host’s phone rings first. The host hears the caller’s display handle, not a number.
3. If the host presses 1 to accept, the caller’s phone rings.
4. The two calls are joined through a platform number.

Neither person ever sees the other’s personal phone number.

What the other person sees

The other person sees only your display name or handle. They do not see:

• your phone number
• your legal name
• your Aadhaar details

These are never shown on a profile and never shared with the other person.

What masking cannot hide

Masking hides your number. It does not hide what you say.

If you tell someone your full name, your address or your workplace, they will know it. The same goes for your Instagram or your bank details. So please do not share:

• your full name
• your home address
• your workplace
• your social media
• bank details or OTPs

An example

Rohit from Pune calls a host to talk about his exam tension. The call goes well. He calls again the next week. All this time, the host never sees his number. The host only sees his display handle and how many times he has called before.

Then, one day, Rohit says, “Let me give you my WhatsApp number.” Now the host can see it, because Rohit said it. Sharing numbers on a call is also against our rules. See Community Guidelines.

Need more help?

• How we keep calls safe: How does AI keep my calls safe?
• Our privacy page: Privacy
• Tips for safe calls: Talk safely: simple tips